SHIPPING & RETURNS
Shipping Policy:
When it comes to shipping, we prioritize efficiency and reliability to ensure your order reaches you as soon as possible. From processing your purchase swiftly to selecting the best shipping methods, our goal is to minimize wait times and deliver your items promptly.
We work closely with trusted carriers to expedite deliveries while keeping you informed every step of the way. Whether you're across town or across the country, our commitment to fast and dependable shipping ensures your satisfaction with every order. Your convenience is our priority, and we strive to exceed expectations with every shipment.
Return & Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you wish to exchange or return an item, please follow our policy guidelines:
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Initiating Exchange or Return: Please initiate your exchange or return request within 7 days of receiving your order.
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Returning the Item: Items must be returned within 14 days of receipt.
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Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags still attached.
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How to Initiate: To initiate an exchange or return, please contact our customer service team at ontheXcustomerservice@gmail.com. Please provide your order number and details of the item(s) you wish to exchange or return.
Exceptions:
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Personalized or customized items may not be eligible for return or exchange unless defective.
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Final sale items are not eligible for return or exchange unless they arrive damaged or defective.